1. Pilots should not feel intimidated by air traffic controllers (ATC) and their voices over the radio.
2. Before starting a radio conversation, make sure that you are not interrupting existing communication for other pilots and ATC. So, it is important to listen first to the conversations on the radio.
3. Pilots must be prepared for their requests to be put on hold or even rejected because the air traffic controllers cannot accept all requests due to other traffic and airspace limitations.
4. Pilots are expected to be thorough when planning flights especially aerodrome procedures and airspace restrictions. This will reduce confusion during communications.
5. If pilots need help, ask for it. There should be no hesitation because it is necessary and ATC are there to help.
6. Pilots must be concise and straight to the point because ATC does not have time for lengthy discussions.
7. With regards to phraseology, readbacks and hearbacks, pilots and air traffic controllers must say it all for a complete and exact exchange of information for clearances.