Critical Incident Stress Management (CISM)


CISM refers to a formal support program for assisting individuals to recover psychologically/mentally after being involved in abnormal incidents, in order to display normal reaction.

Human Factors benefits for CISM

1) To minimise the adverse effects of psychological stress incurred on individuals after a critical event by reducing the presence of negative thinking and feeling.

2) To assist affected individuals to cope with and recover faster from experiencing a shocking event, such that he/she can restore his mental state and emotions back to pre-incident period.

3) To allow affected individuals to return back to their working posts as soon as possible, in order to continue leading a normal life and prevent loss of useful manpower.

CISM Efforts

1) Train personnel as CISM peers or retrieve help from Mental Health Professionals (MHPs)

2) Provide lessons on coping and recovering strategies. (How to stop dwelling and accept the outcomes on a critical incident after its occurrence)

3) To direct one-to-one individual assistance on coping with the stress level

4) Group Critical Incident Stress pacifying sessions by CISM peers or MHPs within 24 hours after the incident

5) Group Critical Incident Stress debriefing sessions by CISM peers or MHPs after 72 hours and up till 28 days after the incident

6) To provide a break period for traumatised individuals

7) Counselling sessions for relatives and family members of affected individuals

8) If necessary, affected individuals need to seek futher counselling therepy from medical professionals.


EUROCONTROL. (2010). Critical Incident Stress Management. Retrieved 12 September 2010, from

EUROCONTROL. (2010). Critical Incident Stress Management. Retrieved 12 September 2010, from

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