Communication in Aviation (effective communication skills)

Communication barriers cannot be entirely avoided because individual differences will always remain. However, it can be minimised with practice and trainings. The following videos will give you some ideas about what we can do to improve ourselves and when interact with others.

Intrapersonal Skills

In communication, when talking about intrapersonal skills, it normally refers to time and stress management. Stress and time problems vary greatly from person to person but each person need to identify his/her own problems. What is a serious issue for you may be unimportant for your friend. For example, one person may find meeting deadlines stressful while the other finds deadlines helpful in providing discipline and direction. (Chase, O'Rourke, Smith,Sutton, Timperley & Wallance 199820031)

The videos below have given you some tips and ideas on how to find the work-life-balance.

Video embedded from YouTube on 14 September 2009

Video embedded from YouTube on 24 September 2009

Interpersonal Skills

Be direct; be assertive; be clear on your message; be open; be honest. This video will show you why and how to achieve this.

Video embedded from YouTube on 14 September 2009

Effective Writing

In business writing, the reader is the equivalent of the "receiver" in the communication model, as we have discussed in Documentation Management, written communication is everywhere and plays an important role in the aviation industry, therefore, business writings must be effective and can establish a sound communicative relationship with an individual. The writer must make the purpose or reason for writing clear, must include and explain all necessary information, and must specify deadlines. (Chase, O'Rourke, Smith,Sutton, Timperley & Wallance 199820031)

Video embedded from YouTube on 14 September 2009

Effective Speaking & Listening

The most common form of communication is speaking and listening, it is estimated that we spend over half of our working day listening and that the average number of interactions involving both speech and listening accounts for three quarters of our communication times. (Spinner, 19982)

Video embedded from YouTube on 14 September 2009

Video embedded from YouTube on 14 September 2009

1. CHASE, P., O'ROURKE, S., SMITH, L.,SUTTON,C.,TIMPERLEY, T.& WALLANCE, C. (2003). Effective Business Communication in New Zealand. (3rd ed.) Auckland: Pearson Education New Zealand Limited.
2. SPINNER, D. (1998). Communication Skills. (4th ed.) Auckland: Addison Wesley Longman New Zealand Limited.

Want to know more?

Improve your communication skills
A great site with rich information on how to improve your communication skills.

Communication skills training
Another good site about communication skills on a slightly different focus.

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